How to extend a reservation that has already been paid

Please follow these instructions to extend a reservation that has already been paid:

• Edit the reservation:
  • Extend the dates. This will calculate the remaining balance that's outstanding.
  • Change the status to ‘Final Payment Requested’.

IMPORTANT: Do not send the email to request the balance because the link will not work.

Instead: 

• View the Reservation and select ‘Manage Payments’:
  • Select ‘Request Interim Payment’ and enter the amount owed manually.
  • Edit the email as you see fit and send it the guest.

This will provide the balance due to the guest and allow them to make payment.