Setting up the Reservation Manager on PMP 2

This article is related to PromoteMyPlace Version 2 only. Not sure which version of the application you're using? See Which version of PromoteMyPlace am I using?

To use our integrated Reservation Manager on PMP 2, please follow these instructions:

Log into your PMP 2 account and head to RESERVATION MGR using the left hand side navigation:

Next head to ENABLE to activate the Reservation Manager on your account:

And tick the box alongside ' Enable Reservation Management & Online Booking':

Now work through each of the sections to get the Reservation Manager setup as you'd like.

1. Booking form options
2. Booking charges
3. Reservation Emails
4. Payment options
5. Notifications

Booking form options

Check the boxes to allow children, infants and pets (set the maximum number of pets) and to require customers to enter a telephone number when making a booking.

You can also enter a link to your Booking terms and conditions here and it will be shown on the payment page. To do this you first need to create a page on your website for the booking conditions or upload a PDF as an attachment. Once you have created your booking conditions you can copy and paste the URL of the page into the ‘Booking Conditions URL’ field.

The Advertising Sources field allows you to add the names of any advertising channels you are listed on such as HomeAway, AirBnB or TripAdvisor. These can be selected when making a reservation so that you can record where guests are coming from.

Booking Charges
You can specify any deposit and security deposit charges here. You can choose whether these are automatically calculated as percentages of the total booking OR as a fixed fee.

You can also add any custom charges.

Reservation Emails
When the status of a reservation is changed you will be asked if you would like to send an email to the guest. The system provides default emails for the different statuses, but you can override them with your own emails here.

Simply select which email template you wish to edit by choosing from the Reservation Status drop-down menu. Then make any changes you wish and click save.

You can also include a variety of replacement parameters that will automatically be replaced with the actual details relating to the customer’s booking.

Payment Options
This section allows you to specify how you are going to take payments. You can choose whether to accept online payments here and you can enter payment instructions if you choose not to accept online payments.

If you choose to accept online payments, you can connect PayPal or Stripe here.

Notifications

Choose when to receive notifications pushed through to your email and, if added, your mobile phone via SMS message.

Now that you’ve successfully set up the reservation manager to suit your preferences you can start creating reservations by following these steps:

1.) Go to Reservations (Top Menu)

2.) Click New Reservation

3.) Enter all the reservation details and click Save Reservation.

4.) (Optional) Send a confirmation email to your customer.

5.) Go back to the reservations overview by clicking Reservations in the top menu. Here you can view your reservations in a list or in a calendar view. Click the Actions drop-down next to each reservation to view or edit.

You can also create reservations from enquiries. To do this follow these steps:

• Go to Enquiries in the top menu of your PromoteMyPlace account.

• Open an enquiry by clicking the View button and then click on the Create Reservation.

• Complete the addition details and click Save Reservation.