As many of you will be aware, despite our excellent up-time record, on 7th April we experienced a critical server failure which resulted in us having to rebuild the PromoteMyPlace system from our backups.
We were disappointed with the length of time it took to get back up and running and as a result we have been reviewing our server setup and disaster recovery plan.
The outcome of this review is that we have invested in two new servers, creating an even more robust environment for the PromoteMyPlace service.
We will be migrating everything to the new server environment sometime week commencing 26th August (we’ll let you know the exact date/time).
What does this mean to you?
That depends on whether you are using your own domain name and how you have connected it to your PromoteMyPlace website.
If you are using the ‘name server’ method to connect your domain name to your website i.e. you changed the name servers to point to our name servers, you do not need to do anything.
If you are using the ‘A record’ method to connect your domain name to your website i.e. you have setup an A record to point to our IP address, you will need to update the IP address in your DNS settings (details to follow), once the migration to the new servers has been completed.
For all customers there will be a short period of time where you will not be able to login to your PromoteMyPlace account but your website will remain online.
During the migration we expect there to be minimal disruption to the service, but if you do experience any issues, please get in touch via the support system or you can send an email to support@promotemyplace.zendesk.com
We will keep you fully updated with plans, dates, times and progress.
If you have any questions, please submit a support ticket or email us at support@promotemyplace.zendesk.com
Kind regards,
The PromoteMyPlace Team
Comments
0 comments
Article is closed for comments.