There are a few reasons why the rates table may not save or accept the information you are adding such as:
- You're entering a currency symbol in with the rate: This is not necessary as you can select your preferred currency rate using the dropdown menu above the main rates table:
- You're entering decimal points in to your rates: The system does not accept decimal points. Therefore please round up or down your rate to the nearest whole number.
- You're entering special characters: The system does not accept any special characters.
NB: If you enter whole numbers only, the rates table should save and update correctly.
If you're still experiencing difficulty with the rates table, please do get in touch with our support team (firstname.lastname@example.org.) detailing exactly what you are entering so we can investigate it for you.