How To Add Payment Details to Guest Reservation Emails

Please note: You will need to complete the reservation manager setup process as outlined at the following link if you haven’t done so already: https://promotemyplace.zendesk.com/hc/en-us/articles/115000706423-How-to-get-started-with-reservation-manager-and-online-booking-system

When the status of a reservation is changed you will be asked if you would like to send an email to the guest. The system provides default emails for the different statuses, but you can override them with your own customised emails if required.

You’ll need to include the following parameter in your email template <% PaymentDetails %> which will automatically be replaced with your payment link (depending on how you set this up in the instructions at the link above) when the email is sent to your customer. 

You can edit your reservation emails by going into Section 11 - Reservations & Online Booking and choosing Reservation Emails from the left-hand menu. 

Here, select which email template you wish to edit by choosing from the Reservation Status drop-down menu. Then make any changes you wish and click save.