How to reactivate your PMP 2 subscription if it expired

If you did not have a payment method saved on file, we will be unable to automatically renew your annual subscription and as a result, your website may go offline.

Here's what to do to get it back online as quickly as possible:

1. Add a payment method by following these instructions: Paying / Renewing your PMP 2 Website Subscription

2. Reactivate your subscription:

   1. Click on your Profile in the top right hand corner when logged in to your PMP 2 account

   2. Click into Account > Subscriptions and click the blue MANAGE button:

      

   3. Now click the REACTIVATE SUBSCRIPTION button:

      

   4. As long as there's a payment method on file, your subscription can be renewed.

The final step is to publish your website pages again, since with the cancellation they will have reverted to Draft status.

Go into the website editor (via Websites in the menu on the left, then click into your property). Open Content > Pages and follow these instructions to get your pages back online: Publish a draft page.

If you encounter any issues during this process, please reach out to our support team with full details of where you're stuck (provide any screenshots that would be helpful) and we'll do our best to assist as quickly as possible.