How to reactive your PMP 2 subscription if it expired

If you did not have a payment method saved on file, we will be unable to automatically renew your annual subscription and as a result, your website may go offline.

Here's what to do to get it back online as quickly as possible:

1. Add a payment method by following these instructions: https://promotemyplace.zendesk.com/hc/en-us/articles/23641943388433-Paying-Renewing-your-PMP-2-Website-Subscription
    
2. Reactivate your subscription: 
   1. Click on your Profile in the top right hand corner when logged in to your PMP 2 account

   2. Click into Account > Subscriptions and click the blue MANAGE button:

      

   3. Now click the REACTIVATE SUBSCRIPTION button:

      

   4. As long as there's a payment method on file, your subscription can be renewed.

The final step is to republish your website pages, since with the cancellation they will have reverted to DRAFT status.

So now go into the website editor itself (via Website in the left hand navigation and clicking into your property). Scroll down to the PAGES section in the left hand navigation and then follow these simple instructions to publish all pages and have your website appear back online: https://promotemyplace.zendesk.com/hc/en-us/articles/6073887703569-Publish-a-draft-page

If you encounter any issues during this process, please reach out to our support team with full details of where you're stuck (provide any screenshots that would be helpful) and we'll do our best to assist as quickly as possible.