Why aren't I receiving notification emails from PromoteMyPlace?

If you're not receiving automatic notification emails from PromoteMyPlace to let you know about new enquiries, new guestbook comments, new reservations, or payment reminders, but you are receiving other emails, follow these steps to try and identify the issue. 

Step 1

First, check that your enquiries and account email addresses are correct. 

You can do this by going to Edit Website Content > Enquiries to check your enquiries email address. 

To check your Account email address, go to Account > My Account in the top-right hand of the screen when logged into your PMP account. 

If your email addresses are correct move on to the next step. 

Step 2 - (FOR MISSING PAYMENT NOTIFICATION EMAILS ONLY)

This step only applies if you're using our Reservation Manager & Online Booking system and you're not receiving notification emails to remind you when guests are due to make payments. 

To enable these reminders, follow the instructions here: https://promotemyplace.zendesk.com/hc/en-us/articles/115001129692 

Step 3

If your email addresses are correct but you're still not receiving notification emails, it could be that your email address has been blocked by our system. 

This can happen if you mark any of our emails as SPAM. Just get in touch via [e-mail] and we'll take a look.

Please Note: Even if you receive a SPAM enquiry or guestbook comment via your PMP website, it's important that you don't mark the notification emails as SPAM, otherwise future emails will be blocked. Instead, you can delete SPAM enquiries or guestbook comments by logging into your PMP account and manually removing them.