Welcome to the PromoteMyPlace Customer Support

Stay updated with announcements, find answers to frequently asked questions, get help from the community, and share your feature suggestions with us here.

To find the answer to your query quickly, use the Search field below.

You can also submit a request or send us an email at support@promotemyplace.zendesk.com.

Our customer support business hours are 9am – 5pm (GMT) Monday through Friday. Unless urgent, all emails sent after 5pm or at the weekend will be responded to the next business day.

For urgent technical support outside of these hours, our tech team monitor all emails that come in, so please contact us providing as much information as you can and we will resolve the issue as quickly as possible.

Alternatively you can leave a message on our telephone answering service - +44 (0)845 6808416. Please make sure you leave your name, email address, website name and full details of the technical issue you are experiencing.



Customer Support Feb 16 Announcements

We are aware of an issue regarding the currency converter and the discrepancy between currencies when used. 

Therefore, for now we advise removing this functionality from your website by simply unticking the box alongside Show Currrency Converter? when in the Rates page of your website editor.

Our team are investigating alternative 3rd party tools to integrate that do not conflict with our system, and we will make a further announcement once you can use this functionality again.

In the meantime, apologies for any inconvenience and we suggest pointing your website visitors to xe.com for accurate conversions.