Server Migration: Known Issues – PromoteMyPlace

The migration to the new server environment has now been completed for most customers, but we are aware of a few issues that we are working hard to resolve as quickly as possible.

These include:

Performance issues – some pages are slow to load (FIXED)
Image manager error – 'Path is not a directory' or similar. This due to old code being cached by the browser. It can be easily resolved by clearing your browser’s cache and doing a hard-refresh of the page where the ‘Add Photo’ button is, before trying again.
1. How to clear your browser's cache: https://promotemyplace.zendesk.com/hc/en-us/articles/216230123-How-to-clear-my-browser-cache
2. How to do a hard refresh: https://promotemyplace.zendesk.com/hc/en-us/articles/216230943-How-to-force-the-web-browser-to-do-a-hard-refresh-of-the-page
Header Image Issues - sometimes when adding a new image it doesn't appear on the edit screen. (FIXED)
Caching Issue - When adding a new image and previewing, the site stills shows the old image. (FIXED)
Embedded images not appearing – Unfortunately there is no blanket fix for this at the moment. As a work around you can either re-add the images yourself, or get in touch with our Support Team for us to do it on your behalf.
Attachments such as PDFs not displaying. (FIXED)
Website pages being cached on the server - any updates you make will not appear immediately, but they will after a period of time. This is separate to browser caching, so there’s no need for you to clear your browser's cache in the aim of updating the page content. (FIXED)
iCal sync error (FIXED)

The tech guys are working hard to fix each of these and we will let you know once they’ve been resolved. Be assured we are working on them as quickly as we can.

If you are experiencing an issue outside of the ones mentioned above, please do let us know so we can investigate fully.

Our apologies for any inconvenience these cause.